Issue with enquiry form submissions not being received

We have experienced a technical issue with the Lloyds Bank Cardnet website meaning that Account Closure forms submitted by existing Cardnet customers between 23:00 on Monday 12th October and 17:00 on the 27th October have not been received. If you submitted an Account Closure form during this time, please re-submit your request form. You can also speak to somebody via the webchat box on this website, or by contacting us on 01268 567100. We sincerely apologise for any inconvenience caused.

'How to' guides

Getting ready to trade

A step-by-step guide to being prepared to accept card payments.

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Lloyds Bank Online Payments Plug-ins

Please follow the link to download shopping cart plug-ins from Champions UK.

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Using PayPal and Lloyds Bank Online Payments

This guide shows you how to set up PayPal with Lloyds Bank Online Payments and also technical integration information for your web developer.

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Pay by URL with Lloyds Bank Online Payments

The Payment URL functionality allows you to provide a link which redirects the customer to a webpage where they can securely make a payment.

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Setting up your countertop card machine

A step-by-step guide to setting up your countertop card machine.

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Familiarise yourself with the PCI DSS online portal and help ensure your business is compliant.

Accessing and using the PCI DSS online portal

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Accessing and using ClientLine

Get started with ClientLine to track, manage and analyse your card transactions.

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Accessing and using Business Track

Find out how to get started with the free Business Track reporting tool.

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Accessing and using RAM foreign currency reporting

Learn how to use the RAM reporting tool for foreign currency transactions.

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ClientLine - Viewing Your Charges

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ClientLine - Breakdown of merchant charges

How to view your Merchant Service Charge (total cost per transaction) and Interchange Fee at transactional level

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RAM - Breakdown of merchant charges

How to view your Merchant Service Charge (total cost per transaction) and Interchange Fee at transactional level

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Chargebacks Disputes Guide

To help guide you through the chargeback/dispute rules this guide provides details around the most common causes of chargebacks/disputes, looks specifically at Card Not Present transactions, gives some hints and tips for avoiding chargebacks and also walks you through the chargeback dispute process.

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Card Not Present (CNP) Guide

Information and guidance around how to process transactions over the phone.

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Lloyds Bank Cardnet information

Terms and Conditions

T&Cs effective from the 13th of January 2018

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The new T&Cs will come into effect on 14th September 2019.

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View our T&Cs for use of the Business Track™ service.

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Interchange Rates

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Cardnet Simplified Interchange and Scheme Fee Table

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Strong Customer Authentication

Our FAQ documentStrong Customer Authentication.pdf covers some of the most commonly asked questions around the introduction of SCAStrong Customer Authentication.

Our webinar features guests from Visa and Mastercard answering key questions on SCAStrong Customer Authentication.

 

Operating manual

Our Operating manual is valid for customers from the 14th July 2019.

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Useful numbers guide

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Mac Key Reset Instructions

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Terminal Software Update Instructions

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Brexit FAQs

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Case studies

Women on Boards

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Fat Face

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Henry Schein

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National Childbirth Trust

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ParentPay

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Grosvenor House Apartments

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Case studies

From global events to local businesses, Lloyds Bank Cardnet clients have benefited from our flexible service and modern technology.

View their stories here 

Useful links and services

Find out where to go for information on software, regulatory bodies, paper roll supplies and the various card schemes.

Find out more

Payment services

Browse cards machines and get the tools and support you need to accept payments face to face, over the phone or through your website.

Find out more

Receive our Thought Leadership and Market Updates

Get our top insights to help your business by signing up to our Thought Leadership and Market Updates. From the latest retail trends to payment regulation, our experts will keep you up to speed. Please enter your email below if you would like to receive our Thought Leadership and Market Updates.

Your information will be held by Lloyds Bank plc trading as Cardnet, part of the Lloyds Banking Group. More information on the Group can be found at lloydsbankinggroup.com.

Please scroll down in order to confirm acceptance of our Terms and Conditions

Who looks after your personal information

Your personal information will be held by Cardnet which trades as Cardnet, part of the Lloyds Banking Group. More information on the Group can be found at www.lloydsbankinggroup.com

How we use your personal information

We will use your personal information:
to provide products and services, manage your relationship with us and comply with any laws or regulations we are subject to (for example the laws that prevent financial crime or the regulatory requirements governing the products we offer).
for other purposes including improving our services, exercising our rights in relation to agreements and contracts and identifying products and services that may be of interest.
To support us with the above we analyse information we know about you and how you use our products and services, including some automated decision making. You can find out more about how we do this, and in what circumstances you can ask us to stop, in our full privacy notice.

Who we share your personal information with

Your personal information will be shared within Lloyds Banking Group and other companies that provide services to you or us, so that we and any other companies in our Group can look after your relationship with us. By sharing this information it enables us to better understand our customers’ needs, run accounts and policies, and provide products and services efficiently. This processing may include activities which take place outside of the European Economic Area. If this is the case we will ensure appropriate safeguards are in place to protect your personal information. You can find out more about how we share your personal information with credit reference agencies below and can access more information about how else we share your information in our full privacy notice.

Where we collect your personal information from

We will collect personal information about you from a number of sources including: information given to us on application forms, when you talk to us in branch, over the phone or through the device you use and when new services are requested. from analysis of how you operate our products and services, including the frequency, nature, location, origin and recipients of any payments. from or through other organisations (for example card associations, credit reference agencies, insurance companies, retailers, comparison websites, social media and fraud prevention agencies). in certain circumstances we may also use information about health or criminal convictions but we will only do this where allowed by law or if you give us your consent.

You can find out more about where we collect personal information about you from in our full privacy notice.

Do you have to give us your personal information

We may be required by law, or as a consequence of any contractual relationship we have, to collect certain personal information. Failure to provide this information may prevent or delay us fulfilling these obligations or performing services.

What rights you have over your personal information

The law gives you a number of rights in relation to your personal information including:
the right to access the personal information we have about you. This includes information from application forms, statements, correspondence and call recordings.
the right to get us to correct personal information that is wrong or incomplete.
in certain circumstances, the right to ask us to stop using or delete your personal information.
from 25 May 2018 you will have the right to receive any personal information we have collected from you in an easily re-usable format when it’s processed on certain grounds, such as consent or for contractual reasons. You can also ask us to pass this information on to another organisation.
You can find out more about these rights and how you can exercise them in our full privacy notice.

Other individuals you have financial links with

We may also collect personal information about other individuals who you have a financial link with. This may include people who you have joint accounts or policies with such as your partner/spouse, dependents, beneficiaries or people you have commercial links to, for example other directors or officers of your company. We will collect this information to assess any applications, provide the services requested and to carry out credit reference and fraud prevention checks. You can find out more about how we process personal information about individuals with whom you have a financial link in our full privacy notice.

How we use credit reference agencies

In order to process your application we may supply your personal information to credit reference agencies (CRAs) including how you use our products and services and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We may also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time, information on funds going into the account, the balance on the account and, if you borrow, details of your repayments or whether you repay in full and on time. CRAs will share your information with other organisations, for example other organisations you ask to provide you with products and services. Your data will also be linked to the data of any joint applicants or other financial associates as explained above. You can find out more about the identities of the CRAs, and the ways in which they use and share personal information, in our full privacy notice.

How we use fraud prevention agencies

The personal information we have collected from you and anyone you have a financial link with may be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found in our full privacy notice.

Our full privacy notice

It is important that you understand how the personal information you give us will be used. Therefore, we strongly advise that you read our full privacy notice, which you can find at https://lloydsbankcardnet.com/privacy/ or you can ask us for a copy.

How you can contact us

If you have any questions or require more information about how we use your personal information please contact us using https://lloydsbankcardnet.com/. You can also call us on 01268 567100. If you feel we have not answered your question Lloyds Banking Group has a Group Data Privacy Officer, who you can contact on 01268 567100 and tell us you want to speak to our Data Privacy Officer.

Version Control

This notice was last updated in April 2018.

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