
Downloads
Get extra guidance on our services and access detailed information about Lloyds Bank Cardnet. Click on the links to download the documents in PDF format.
'How to' guides
Getting ready to trade
A step-by-step guide to being prepared to accept card payments.
Download the guide (PDF, 134KB)
Lloyds Bank Online Payments Plug-ins
Please follow the link to download shopping cart plug-ins from Champions UK.
Using PayPal and Lloyds Bank Online Payments
This guide shows you how to set up PayPal with Lloyds Bank Online Payments and also technical integration information for your web developer.
Download the guide (PDF, 1.7MB)
Pay by URL with Lloyds Bank Online Payments
The Payment URL functionality allows you to provide a link which redirects the customer to a webpage where they can securely make a payment.
Download the guide (PDF, 666KB)
Setting up your countertop card machine
A step-by-step guide to setting up your countertop card machine.
Download the guide (PDF, 76KB)
Familiarise yourself with the PCI DSS online portal and help ensure your business is compliant.
Accessing and using the PCI DSS online portal
Download the guide (PDF, 3.3MB)
Accessing and using ClientLine
Get started with ClientLine to track, manage and analyse your card transactions.
Download the guide (PDF, 224KB)
Accessing and using Business Track
Find out how to get started with the free Business Track reporting tool.
Download the guide (PDF, 64KB)
Accessing and using RAM foreign currency reporting
Learn how to use the RAM reporting tool for foreign currency transactions.
Download the guide (PDF, 5.5MB)
ClientLine - Viewing Your Charges
Download the guide (PDF, 5.4MB)
ClientLine - Breakdown of merchant charges
How to view your Merchant Service Charge (total cost per transaction) and Interchange Fee at transactional level
Download the guide (PDF, 1.1MB)
RAM - Breakdown of merchant charges
How to view your Merchant Service Charge (total cost per transaction) and Interchange Fee at transactional level
Download the guide (PDF, 793KB)
Chargebacks Disputes Guide
Download the guide (PDF, 425KB)
Card Not Present (CNP) Guide
Download the guide (PDF, 1.9MB)
Lloyds Bank Cardnet information
Terms and Conditions
New terms for Cardnet
The Latest T&Cs came into effect on 31st March 2021.
Download the agreement (PDF, 240KB)
View our T&Cs for use of the Business Track™ service.
Download the T&Cs (PDF, 123KB)
View our T&Cs for use of the Merchant Portal service.
Download the T&Cs (PDF, 1.8MB)
Interchange Rates
Download the rate sheet (PDF, 189KB)
Cardnet Simplified Interchange and Scheme Fee table
Download the Scheme Fee table (PDF, 77KB)
Strong Customer Authentication
Our FAQ document Strong Customer Authentication (PDF, 124KB) covers some of the most commonly asked questions around the introduction of SCAStrong Customer Authentication.
Our webinar features guests from Visa and Mastercard answering key questions on SCAStrong Customer Authentication.
Operating manual
Operating manual effective from 31st March 2021.
Download the manual (PDF, 11.4MB)
Useful numbers guide
Download the guide (PDF, 217KB)
Mac Key Reset instructions
Download the instructions (PDF, 252KB)
Terminal Software Update Instructions
Download the instructions (PDF, 250KB)
Brexit FAQs
Download the FAQ document (PDF, 281KB)
Case studies
Case studies
From global events to local businesses, Lloyds Bank Cardnet clients have benefited from our flexible service and modern technology.
Useful links and services
Find out where to go for information on software, regulatory bodies, paper roll supplies and the various card schemes.
Payment services
Browse cards machines and get the tools and support you need to accept payments face to face, over the phone or through your website.