Coronavirus (COVID-19) information and updates

If you are concerned about the impact of coronavirus on your business, we’ve put in place some support and information to help at lloydsbank.com/business.

We’ve updated our Coronavirus Support Guide (PDF) to include some helpful information on starting to accept card payments again when your business opens.

    • Face-to-face

    Accept card payments from your customers in person using the card payment technology that best suits your business.

    Card machines

    Browse countertop machines, portable Bluetooth machines or SIM card mobile handsets and find the card machine that works best for your business.

    Contactless payments

    For faster, easier transactions, allow your customers to pay with a simple tap of their card. ‘Contactless’ payments are a simple way to streamline your service.

    Upgrade your machines

    Expand or improve your card machines, ensure your service is secure and scale your technology as your business grows.

    Accepted cards

    Accepted cards

    Card type

    Electronic processing

    Manual key entry

    Mail and telephone order*

    E-commerce*

    Purchase with Cashback*

    Card type

    American Express

    Electronic processing

    •  

    Manual key entry

    •  

    Mail and telephone order*

    •  

    E-commerce*

    •  

    Purchase with Cashback*

    —

    Card type

    BC Global Card

    Electronic processing

    •  

    Manual key entry

    •  

    Mail and telephone order*

    •  

    E-commerce*

    •  

    Purchase with Cashback*

    —

    Card type

    Corporate, Commercial and Purchasing Cards

    Electronic processing

    •  

    Manual key entry

    •  

    Mail and telephone order*

    •  

    E-commerce*

    •  

    Purchase with Cashback*

    —

    Card type

    Debit Mastercard

    Electronic processing

    •  

    Manual key entry

    •  

    Mail and telephone order*

    •  

    E-commerce*

    •  

    Purchase with Cashback*

    •  

    Card type

    DinaCard

    Electronic processing

    •  

    Manual key entry

    •  

    Mail and telephone order*

    •  

    E-commerce*

    •  

    Purchase with Cashback*

    —

    Card type

    Diners Club International

    Electronic processing

    •  

    Manual key entry

    •  

    Mail and telephone order*

    •  

    E-commerce*

    • #

    Purchase with Cashback*

    —

    Card type

    Discover

    Electronic processing

    •  

    Manual key entry

    •  

    Mail and telephone order*

    •  

    E-commerce*

    •  

    Purchase with Cashback*

    —

    Card type

    Electron

    Electronic processing

    •  

    Manual key entry

    —

    Mail and telephone order*

    •  

    E-commerce*

    •  

    Purchase with Cashback*

    •  

    Card type

    International Maestro

    Electronic processing

    •  

    Manual key entry

    —

    Mail and telephone order*

    —

    E-commerce*

    • #

    Purchase with Cashback*

    •  

    Card type

    JCB

    Electronic processing

    •  

    Manual key entry

    •  

    Mail and telephone order*

    —

    E-commerce*

    —

    Purchase with Cashback*

    —

    Card type

    Maestro

    Electronic processing

    •  

    Manual key entry

    •  

    Mail and telephone order*

    •  

    E-commerce*

    • #

    Purchase with Cashback*

    •  

    Card type

    Mastercard

    Electronic processing

    •  

    Manual key entry

    •  

    Mail and telephone order*

    •  

    E-commerce*

    •  

    Purchase with Cashback*

    —

    Card type

    UPI (UnionPay International)

    Electronic processing

    •  

    Manual key entry

    —

    Mail and telephone order*

    —

    E-commerce*

    —

    Purchase with Cashback*

    —

    Card type

    V PAY

    Electronic processing

    •  

    Manual key entry

    —

    Mail and telephone order*

    —

    E-commerce*

    • **

    Purchase with Cashback*

    • †

    Card type

    Visa Credit

    Electronic processing

    •  

    Manual key entry

    •  

    Mail and telephone order*

    •  

    E-commerce*

    •  

    Purchase with Cashback*

    —

    Card type

    Visa Debit

    Electronic processing

    •  

    Manual key entry

    •  

    Mail and telephone order*

    •  

    E-commerce*

    •  

    Purchase with Cashback*

    •  

    * The acceptance of these facilities must also be agreed with Lloyds Bank Cardnet. For more information contact the Lloyds Bank Cardnet Helpline on 01268 567 100. Lines are open 8am to 9pm, Monday to Saturday.

    # Maestro cards can only be accepted over the internet if you are registered for MasterCard SecureCode. For more information about MasterCard SecureCode see page 48, section 4 (Accepting Transactions), or visit www.mastercardmerchant.com/securecode

    † If permitted by the Issuer

    ** V PAY can only be accepted over the Internet if:

    - permitted by the Issuer

    - you are registered for Verified by Visa.

    Apply now

    Contact us

    Case studies

    From global events to local businesses, Lloyds Bank Cardnet clients have benefited from our flexible service and modern technology.

    View their stories here

    Online payments

    Accept card payments through your website quickly and securely with Lloyds Bank Online Payments.

    Find out more

    Additional services

    Find out more about online reporting tools, our mobile top-up  service and the option to let cusomters pay in their own currency.

    Find out more

    Learn the Key Terms

    Bluetooth — A short-range wireless connection between devices. In card machines, it allows you to take payments within a certain range using a portable device.

    SIM — A ‘subscriber identity module’ is a small circuit board, typically found in mobile phones, that connects a device to a communications network. In card machines, it allows you to take payments on the go, without the requirement for a phone line or broadband.

    PCI DSS — The Payment Card Industry Data Security Standards are a set of mandatory security requirements designed to ensure that merchants process, transmit and store cardholder data securely.

    Learn more key terms in our glossary

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    Get our top insights to help your business by signing up to our Thought Leadership and Market Updates. From the latest retail trends to payment regulation, our experts will keep you up to speed. Please enter your email below if you would like to receive our Thought Leadership and Market Updates.

    Your information will be held by Lloyds Bank plc trading as Cardnet, part of the Lloyds Banking Group. More information on the Group can be found at lloydsbankinggroup.com.

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    Who looks after your personal information

    Your personal information will be held by Cardnet which trades as Cardnet, part of the Lloyds Banking Group. More information on the Group can be found at www.lloydsbankinggroup.com

    How we use your personal information

    We will use your personal information:
    to provide products and services, manage your relationship with us and comply with any laws or regulations we are subject to (for example the laws that prevent financial crime or the regulatory requirements governing the products we offer).
    for other purposes including improving our services, exercising our rights in relation to agreements and contracts and identifying products and services that may be of interest.
    To support us with the above we analyse information we know about you and how you use our products and services, including some automated decision making. You can find out more about how we do this, and in what circumstances you can ask us to stop, in our full privacy notice.

    Who we share your personal information with

    Your personal information will be shared within Lloyds Banking Group and other companies that provide services to you or us, so that we and any other companies in our Group can look after your relationship with us. By sharing this information it enables us to better understand our customers’ needs, run accounts and policies, and provide products and services efficiently. This processing may include activities which take place outside of the European Economic Area. If this is the case we will ensure appropriate safeguards are in place to protect your personal information. You can find out more about how we share your personal information with credit reference agencies below and can access more information about how else we share your information in our full privacy notice.

    Where we collect your personal information from

    We will collect personal information about you from a number of sources including: information given to us on application forms, when you talk to us in branch, over the phone or through the device you use and when new services are requested. from analysis of how you operate our products and services, including the frequency, nature, location, origin and recipients of any payments. from or through other organisations (for example card associations, credit reference agencies, insurance companies, retailers, comparison websites, social media and fraud prevention agencies). in certain circumstances we may also use information about health or criminal convictions but we will only do this where allowed by law or if you give us your consent.

    You can find out more about where we collect personal information about you from in our full privacy notice.

    Do you have to give us your personal information

    We may be required by law, or as a consequence of any contractual relationship we have, to collect certain personal information. Failure to provide this information may prevent or delay us fulfilling these obligations or performing services.

    What rights you have over your personal information

    The law gives you a number of rights in relation to your personal information including:
    the right to access the personal information we have about you. This includes information from application forms, statements, correspondence and call recordings.
    the right to get us to correct personal information that is wrong or incomplete.
    in certain circumstances, the right to ask us to stop using or delete your personal information.
    from 25 May 2018 you will have the right to receive any personal information we have collected from you in an easily re-usable format when it’s processed on certain grounds, such as consent or for contractual reasons. You can also ask us to pass this information on to another organisation.
    You can find out more about these rights and how you can exercise them in our full privacy notice.

    Other individuals you have financial links with

    We may also collect personal information about other individuals who you have a financial link with. This may include people who you have joint accounts or policies with such as your partner/spouse, dependents, beneficiaries or people you have commercial links to, for example other directors or officers of your company. We will collect this information to assess any applications, provide the services requested and to carry out credit reference and fraud prevention checks. You can find out more about how we process personal information about individuals with whom you have a financial link in our full privacy notice.

    How we use credit reference agencies

    In order to process your application we may supply your personal information to credit reference agencies (CRAs) including how you use our products and services and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We may also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time, information on funds going into the account, the balance on the account and, if you borrow, details of your repayments or whether you repay in full and on time. CRAs will share your information with other organisations, for example other organisations you ask to provide you with products and services. Your data will also be linked to the data of any joint applicants or other financial associates as explained above. You can find out more about the identities of the CRAs, and the ways in which they use and share personal information, in our full privacy notice.

    How we use fraud prevention agencies

    The personal information we have collected from you and anyone you have a financial link with may be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found in our full privacy notice.

    Our full privacy notice

    It is important that you understand how the personal information you give us will be used. Therefore, we strongly advise that you read our full privacy notice, which you can find at https://lloydsbankcardnet.com/privacy/ or you can ask us for a copy.

    How you can contact us

    If you have any questions or require more information about how we use your personal information please contact us using https://lloydsbankcardnet.com/. You can also call us on 01268 567100. If you feel we have not answered your question Lloyds Banking Group has a Group Data Privacy Officer, who you can contact on 01268 567100 and tell us you want to speak to our Data Privacy Officer.

    Version Control

    This notice was last updated in April 2018.

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