Skip to main navigation Skip to main content

  1. Home
  2. Insight Series
  3. Regulatory Updates
  4. Changes to Visa chargebacks: what you need to know


Changes to Visa chargebacks: what you need to know

Visa is introducing a new system to improve the way it handles chargebacks. The Visa Claims Resolution (VCR) initiative is designed to simplify and speed up the process.

Merchants will benefit as Visa proactively blocks invalid disputes. While they will have less time to give their responses, automation and new workflows will help to resolve cases faster.

Watch: expert insights

In this two-and-a-half-minute video, Monica Eaton-Cardone, COO and co-founder of Chargebacks911, talks you through some of the key changes. Watch the video to learn more about:

  • The top three things you can do to prepare for VCR
  • How merchants’ response times will change
  • How chargeback codes are being simplified

Real-Time Communication

In the age of online shopping, disputed transactions are common. Watch the 60-second video below to see how a new system called Visa Merchant Purchase Inquiry (VMPI) could settle many cases in next to no time.

Short report: Understanding changes to Visa chargebacks

For more detailed insights on our video topics, download our short report ‘Understanding changes to Visa chargebacks’. Highlights include:

  • The top five benefits for merchants
  • How VCR will help to tackle fraud
  • Explanation of new dispute workflows

Download the report

Merchants should soon reap the benefits as they adjust to the VCR process. Lloyds Bank Cardnet is dedicated to helping you understand what these changes mean for your business.

Receive our Thought Leadership and Market Updates

Get our top insights to help your business by signing up to our Thought Leadership and Market Updates. From the latest retail trends to payment regulation, our experts will keep you up to speed. Please enter your email below if you would like to receive our Thought Leadership and Market Updates.

Your information will be held by Lloyds Bank plc trading as Cardnet, part of the Lloyds Banking Group. More information on the Group can be found at

Please scroll down in order to confirm acceptance of our Terms and Conditions