Contact Us
Help us direct your enquiry to the right team.
I am an existing customer and I am trying to find out about…
Transaction & Funding Enquiries
Select your transaction query from the list below for more information.
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Authorising card transactions
See our FAQs on authorise transactions.
If you can't find what you're looking for please call us on 01268 567 160. Lines are open Monday to Friday, 9am to 5pm.
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Chargebacks
See our FAQs on Chargebacks for more information.
If you can't find what you're looking for please call us on 01268 567 160. Lines are open Monday to Friday, 9am to 5pm.
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Telephone and mail orders
See our FAQs on telephone and mail orders for more information.
If you can't find what you're looking for please call us on 01268 567 100. Lines are open Monday to Saturday, 8am to 9pm.
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Recovered cards
See our FAQs for what to do with a recovered card.
If you can't find what you're looking for please call us on 01268 567 100. Lines are open Monday to Saturday, 8am to 9pm.
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Viewing your Cardnet account online
Business Track, Lloyds Bank Cardnet's online reporting tool, is a secure website that allows you to manage your card payments 24 hours a day, every day.
Watch our How to Guide on Getting started with Business Track.
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Funding
Please call us on 01268 567 100 (selecting the correct option). Lines are open Monday to Saturday 8am to 9pm.
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