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Raising a Complaint
Cardnet aims to give you the highest level of service. So if we make a mistake, or if there is something you feel we could do better, please tell us and we’ll do our best to put it right. Most problems that arise can be resolved quickly if you talk to us as soon as possible.
You can contact us by:
Telephoning our Cardnet Helpline on 01268 567100
Emailing us at firstname.lastname@example.org
Writing to us at the following address:
Cardnet Merchant Services
Christopher Martin Road
Essex SS14 3EZ
When you call us you will need to have your merchant account number(s) to hand. Please remember, for security reasons, never to send this information to us by email.