Issue with enquiry form submissions not being received

We have experienced a technical issue with the Lloyds Bank Cardnet website meaning that Account Closure forms submitted by existing Cardnet customers between 23:00 on Monday 12th October and 17:00 on the 27th October have not been received. If you submitted an Account Closure form during this time, please re-submit your request form. You can also speak to somebody via the webchat box on this website, or by contacting us on 01268 567100. We sincerely apologise for any inconvenience caused.

Contact Us

Help us direct your enquiry to the right team.

Raising a Complaint

Cardnet aims to give you the highest level of service. So if we make a mistake, or if there is something you feel we could do better, please tell us and we’ll do our best to put it right. Most problems that arise can be resolved quickly if you talk to us as soon as possible.

You can contact us by:

Telephoning our Cardnet Helpline on 01268 567100

Emailing us at cardnet_complaints@lloydsbanking.com

Writing to us at the following address:

Cardnet Merchant Services
Phoenix House
Christopher Martin Road
Basildon
Essex SS14 3EZ

When you call us you will need to have your merchant account number(s) to hand. Please remember, for security reasons, never to send this information to us by email.

Complaints procedures (PDF)

Get in touch

New Customers - 0808 274 3634

Existing Customers - 01268 567 100

Apply now for Cardnet payment services

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