Issue with enquiry form submissions not being received

We have experienced a technical issue with the Lloyds Bank Cardnet website meaning that Account Closure forms submitted by existing Cardnet customers between 23:00 on Monday 12th October and 17:00 on the 27th October have not been received. If you submitted an Account Closure form during this time, please re-submit your request form. You can also speak to somebody via the webchat box on this website, or by contacting us on 01268 567100. We sincerely apologise for any inconvenience caused.

Contact Us

Help us direct your enquiry to the right team.

Change of address

You can change your Account Address or Bill to Address by following the steps below. Your details will be updated approximately 14 days after we have received all the required information.

  • Requests to change your Account Address or Bill to Address must be made in writing, on company headed paper signed by a director, proprietor, partner or owner of the business.

    All signatories are checked before the change is made. If the signatory is not authorised or not recognised we will make contact to advise you of this. We will need a qualifying signature before the change of address can be made.

    ?A qualifying signature is any signature from the sole proprietor, partner or director of the business which we have prior knowledge of.

  • When you have all the required documents ready, send everything to:

    Lloyds Cardnet
    Janus House
    Endeavour Drive
    SS14 3WF

  • Thank you for your enquiry

    If you can't find what you're looking for please fill out our customer enquiry form here.

Get in touch

New Customers - 0808 274 3634

Existing Customers - 01268 567 100

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