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Lloyds Bank Cardnet logo

Lloyds Bank Cardnet logo

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Contact Us

Help us direct your enquiry to the right team.

New customer enquiries

If you’re interested in Cardnet and want to speak to one of our specialists, complete our enquiry form for a call back or call us on 0330 134 7976.

Please note, your business must be UK registered.

Have us call youRequest a call back

Existing Cardnet customers

Please select a query from the lists below. Alternatively, please call us on 01268 567 100.

Change of Details

Change of nameAccess the Change of name form
Change of bankAccess the Change of bank form
Change of addressAccess the Change of address form
Change of legal entityAccess the Change of legal entity form

Terminal queries

Upgrade your terminalAccess the Upgrade your terminal form
Additional terminalsAccess the Additional terminals form
Terminal problemsAccess the Terminal problems form

Account management

Transactional enquiriesAccess the Transactional enquiries form
Reporting enquiriesAccess the Reporting enquiries form
Statement enquiriesAccess the Statement enquiries form
Closure enquiriesAccess the Closure enquiries form

Other queries

Additional outletAccess the Additional outlet form
Manual bankingAccess the Manual banking form
PCI and securityAccess the PCI and security form
StationeryAccess the Stationery form
Raising a complaintAccess the Raising a complaint form

Contact us

New Customers

Telephone: 0330 134 7976

Lines are open 9am to 5pm Monday to Friday

Email:
cardnetsalescentre@lloydsbanking.com

Existing Customers

Telephone: 01268 567 100

Lines are open 8am to 9pm Monday to Saturday

By Post

Cardnet Merchant Services
Phoenix House
Christopher Martin Road
Basildon
Essex
SS14 3EZ

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Cardnet® is a registered trademark of Lloyds Bank plc.
We may monitor or record calls to make sure we have carried out your instructions correctly and to help improve the quality of our service.
Please remember we cannot guarantee the security of messages sent by email.
Lloyds Bank plc and Bank of Scotland plc (member of Lloyds Banking Group) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Authorisation can be checked on the Financial Services Register at www.fca.org.uk