Cardnet existing customers

Here you’ll find all the help and support you’ll need. Use our how-to guides to get started with card payments, run reports and stay compliant.

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Getting started with Cardnet

Our ‘how to’ videos and helpful PDF guides will get you up and running in no time.

Let's get started
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Reporting with Cardnet

Useful guides and videos to help you access our online reporting tools and set up your reports quickly and easily.

Set up reporting
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Staying secure and compliant

Everything you need to know to keep your business secure and compliant while taking payments with Cardnet.

Security and compliance

Cardnet FAQs

Get answers to the most-commonly asked questions about taking payments with Cardnet.

FAQs

Update your details

Let us know about changes related to your business, including your name, address or bank details. 

Order stationery and consumables

You can order more till rolls, manual-banking vouchers or downloadable stickers here.

Add more outlets

Let us know if you need additional terminals for new premises.

Upgrade your terminal

Interested in upgrading your existing terminal? Let us know.

PayPoint

Specific links for PayPoint retailers to use:

PayPoint PCI DSS Compliance

PayPoint Net Settlement

Go to the PayPoint Net Settlement website for information about the service or to register your interest with PayPoint.

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Terms and agreements

If you need to refer to any of our terms and conditions or agreements, you can download them here:

Cardnet Operating Agreement and Manual (PDF, 12MB)

Cardnet Merchant Agreement (PDF, 257KB)

Business Track Merchant Services and Licence Agreement (PDF, 126KB)

Merchant Portal Term and Conditions (PDF, 1.7MB)

Interchange rates and fees

Here are our latest interchange rates and fees:

Important information

Download information about chargebacks and a form for when you might need to recover a card from a customer.

Useful Links

Lloyds Bank Cardnet is not responsible for the content on external sites.

Important legal information

Cardnet® is a registered trademark of Lloyds Bank plc.

We may monitor or record calls to make sure we have carried out your instructions correctly and to help improve the quality of our service.

Please remember we cannot guarantee the security of messages sent by email.

Lloyds Bank plc and Bank of Scotland plc (member of Lloyds Banking Group) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Authorisation can be checked on the Financial Services Register at www.fca.org.uk