Welcome to the Cardnet Customer Hub and thank you for choosing Lloyds Bank Cardnet as your card acceptance provider. Here is where you will find all the details you need to get you started accepting card payments. We have included key information below on how to set-up your terminal, how to get started, and how to become compliant. There is also information on additional products and how to order consumables. If you cannot find what you are looking for please review the Help and Support section above or Contact Us directly on the numbers provided below.

We would encourage you to visit our website for all service issues to receive the support you might need to manage your business efficiently. We also publish important announcements should we need to communicate with you quickly, so it’s worth checking in regularly.

Acceptance of Russian issued credit and debit cards

With the ongoing Russian invasion of the Ukraine, Card Schemes (Visa, Mastercard, American Express and JCB) have suspended operations in Russia. This affects the acceptance of Russian issued cards in the UK and card transactions in Russia. We’ve complied a summary of these changes that you might find useful.

Important Information

Below is a copy of our terms and conditions and operating manual. We have also included a useful guide to help you understand your Cardnet statement and a form for when you might need to recover a card from a customer.

mPOS Hub

If you’ve taken our mobile point of sale product, our mPOS Hub is where you’ll find lots of useful information from getting started guides to troubleshooting documents and FAQs.


Analyse your payment processing with an easy-to-use suite of online reporting tools, gaining greater insight to quickly and effectively manage your electronic transactions along with viewing your monthly statements.

Merchant portal

Business track user guide (PDF, 64KB)

Clientline user guide (PDF, 224KB)

Clientline viewing your charges (PDF, 5.3MB)

How to view your Merchant Service Charge (total cost per transaction) and Interchange Fee at transactional level:

  1. Clientline breakdown of merchant service charge (PDF, 1MB)
  2. RAM breakdown of merchant service charge (PDF, 793KB)

Log into the portal
Please go to www.myclientline.net


Payment Card Industry Data Security Standards (PCI DSS) are a set of mandatory security requirements designed to ensure merchants process, transmit and store cardholder data securely. Complying with PCI DSS is mandatory. Information below will assist you in becoming compliant and the process to be followed.

How to renew PCI DSS Compliance

PCI DSS Guide (PDF, 3.3MB)

PCI DSS Short Report (PDF, 12.8MB)

Log into the portal
Please go to www.LloydsBankCardnetPCIDSS.com

PayPoint Customers

If you are a PayPoint retailer please find specific information below to service your needs

Merchant portal

PayPoint PCI Compliance

Remote Access Module (RAM)

PayPoint NET Settlement

For information or to register your Interest with PayPoint, to include your card transactions within the PayPoint NET Settlement offering, please click on the PayPoint NET Settlement link.


Once you receive your card machine you can be up and running in minutes. These guides will explain your connection options and how to set up your machine.

Consumables and Additional Products

If you've chosen any of our additional products you'll find support information below, including how to order consumables for example stickers / till rolls etc.


Get answers to the most commonly asked questions - from managing Chargebacks to accessing the ClientLine reporting tool.

Read our FAQs

How to guides

Our step-by-step video and PDF guides walk you through setting up your card machine, using the PCI DSS online portal and accessing your online reporting tools.

View our guides

Key Contacts

Access information and contact details for everyone you need to contact for any query or assistance.

View key contacts (PDF, 217KB)PDF opens in a new window

Get in touch!

New Customers - 0330 134 7976

Existing Customers - 01268 567 100

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Your information will be held by Lloyds Bank plc trading as Cardnet, part of the Lloyds Banking Group. More information on the Group can be found at lloydsbankinggroup.com.

Please scroll down in order to confirm acceptance of our Terms and Conditions

Who looks after your personal information

Your personal information will be held by Cardnet which trades as Cardnet, part of the Lloyds Banking Group. More information on the Group can be found at www.lloydsbankinggroup.com

How we use your personal information

We will use your personal information:

  • to provide products and services, manage your relationship with us and comply with any laws or regulations we are subject to (for example the laws that prevent financial crime or the regulatory requirements governing the products we offer).
  • for other purposes including improving our services, exercising our rights in relation to agreements and contracts and identifying products and services that may be of interest.

To support us with the above we analyse information we know about you and how you use our products and services, including some automated decision making. You can find out more about how we do this, and in what circumstances you can ask us to stop, in our full privacy notice.

Who we share your personal information with

Your personal information will be shared within Lloyds Banking Group and other companies that provide services to you or us, so that we and any other companies in our Group can look after your relationship with us. By sharing this information it enables us to better understand our customers’ needs, run accounts and policies, and provide products and services efficiently. This processing may include activities which take place outside of the European Economic Area. If this is the case we will ensure appropriate safeguards are in place to protect your personal information.

You can find out more about how we share your personal information with credit reference agencies below and can access more information about how else we share your information in our full privacy notice.

Where we collect your personal information from

We will collect personal information about you from a number of sources including: information given to us on application forms, when you talk to us in branch, over the phone or through the device you use and when new services are requested. from analysis of how you operate our products and services, including the frequency, nature, location, origin and recipients of any payments. from or through other organisations (for example card associations, credit reference agencies, insurance companies, retailers, comparison websites, social media and fraud prevention agencies). 

In certain circumstances we may also use information about health or criminal convictions but we will only do this where allowed by law or if you give us your consent.

You can find out more about where we collect personal information about you from in our full privacy notice.

Do you have to give us your personal information

We may be required by law, or as a consequence of any contractual relationship we have, to collect certain personal information. Failure to provide this information may prevent or delay us fulfilling these obligations or performing services.

What rights you have over your personal information

The law gives you a number of rights in relation to your personal information including:

  • the right to access the personal information we have about you. This includes information from application forms, statements, correspondence and call recordings.
  • the right to get us to correct personal information that is wrong or incomplete.
  • in certain circumstances, the right to ask us to stop using or delete your personal information.

From 25 May 2018 you will have the right to receive any personal information we have collected from you in an easily re-usable format when it’s processed on certain grounds, such as consent or for contractual reasons. You can also ask us to pass this information on to another organisation.

You can find out more about these rights and how you can exercise them in our full privacy notice.

Other individuals you have financial links with

We may also collect personal information about other individuals who you have a financial link with. This may include people who you have joint accounts or policies with such as your partner/spouse, dependents, beneficiaries or people you have commercial links to, for example other directors or officers of your company. We will collect this information to assess any applications, provide the services requested and to carry out credit reference and fraud prevention checks. You can find out more about how we process personal information about individuals with whom you have a financial link in our full privacy notice.

How we use credit reference agencies

In order to process your application we may supply your personal information to credit reference agencies (CRAs) including how you use our products and services and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity.

We may also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time, information on funds going into the account, the balance on the account and, if you borrow, details of your repayments or whether you repay in full and on time.

CRAs will share your information with other organisations, for example other organisations you ask to provide you with products and services. Your data will also be linked to the data of any joint applicants or other financial associates as explained above.

You can find out more about the identities of the CRAs, and the ways in which they use and share personal information, in our full privacy notice.

How we use fraud prevention agencies

The personal information we have collected from you and anyone you have a financial link with may be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found in our full privacy notice.

Our full privacy notice

It is important that you understand how the personal information you give us will be used. Therefore, we strongly advise that you read our full privacy notice, which you can find at https://lloydsbankcardnet.com/privacy/ or you can ask us for a copy.

How you can contact us

If you have any questions or require more information about how we use your personal information please contact us using https://lloydsbankcardnet.com/. You can also call us on 01268 567100. If you feel we have not answered your question Lloyds Banking Group has a Group Data Privacy Officer, who you can contact on 01268 567100 and tell us you want to speak to our Data Privacy Officer.

Version Control

This notice was last updated in April 2018.

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