
Customer Hub
Welcome to Cardnet.
Welcome to the Cardnet Customer Hub and thank you for choosing Lloyds Bank Cardnet as your card acceptance provider. Here is where you will find all the details you need to get you started accepting card payments. We have included key information below on how to set-up your terminal, how to get started, and how to become compliant. There is also information on additional products and how to order consumables. If you cannot find what you are looking for please review the Help and Support section above or Contact Us directly on the numbers provided below.
We would encourage you to visit our website for all service issues to receive the support you might need to manage your business efficiently. We also publish important announcements should we need to communicate with you quickly, so it’s worth checking in regularly.
Acceptance of Russian issued credit and debit cards
With the ongoing Russian invasion of the Ukraine, Card Schemes (Visa, Mastercard, American Express and JCB) have suspended operations in Russia. This affects the acceptance of Russian issued cards in the UK and card transactions in Russia. We’ve complied a summary of these changes that you might find useful.
Consumables and Additional Products
If you've chosen any of our additional products you'll find support information below, including how to order consumables for example stickers / till rolls etc.
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Easily accept payments in local currencies with multi-currency card processing or with our Dynamic Currency Conversion (DCC) service.
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If you have chosen to accept AMEX, you will shortly receive a welcome pack regarding your acceptance of American Express.
If you have any queries, then please contact the Amex Servicing Team on 0800 032 216. This is a freephone number for the merchant servicing team, who can answer any account, payment and servicing questions.
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If you are using Lloyds Bank Online Payments as your e-commerce Payment Service Provider (PSP), Lloyds Bank Cardnet will shortly be in touch with further information to get you up and running with your website or taking mail order and telephone (MOTO) payments. In the meantime, please visit the links below to be redirected to the Online Payment homepage and our Insight Series featuring "Pay by URL". You may also find the Virtual Terminal Guide below useful when setting-up your facility.
https://lloydsbankcardnet.com/payment-services/online-payments/
Lloyds Bank Online Payments (LBOP) Virtual Terminal Guide (PDF, 674KB)
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If you have chosen a Clover device, it will arrive shortly and everything you need to set it up will be included. Should you require additional information when your device does arrive such as step by step instructions, videos and a guide to key features all of this can be found via the following link:
https://www.eu.clover.com/setup.Should you have any queries in the meantime please contact our Clover Client Care Team on 01268 243807.
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Save your customers time with our new mobile app payment service. No more queuing at the till, just download and pay.
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To keep things running smoothly we’ve a range of stationary items you can order using the links below.
(You are required to prominently display materials promoting cards and show what cards you do and don’t accept. This could either be at your point of sale or in your shop window or front)