Issue with enquiry form submissions not being received

We have experienced a technical issue with the Lloyds Bank Cardnet website meaning that Account Closure forms submitted by existing Cardnet customers between 23:00 on Monday 12th October and 17:00 on the 27th October have not been received. If you submitted an Account Closure form during this time, please re-submit your request form. You can also speak to somebody via the webchat box on this website, or by contacting us on 01268 567100. We sincerely apologise for any inconvenience caused.

As an existing customer of Lloyds Bank, ParentPay Limited was introduced to the Lloyds Bank Cardnet team by a Relationship Director at the Bank, because the team would have the foresight to embrace ParentPay’s innovative product. Clint Wilson, ParentPay’s Chief Executive, agreed that this was the right choice as Lloyds Bank Cardnet demonstrated a clear commitment and understanding of the business.

Long-term relationships

Founded in 2002, ParentPay created and defined the market for cashless payments in schools, through its unique web-based service. The company’s relationship with Lloyds Bank Cardnet began when the service launched in 2004, and the business has since grown exponentially in terms of the number of payments it handles.

In 2014 alone, ParentPay expects to help schools collect and manage over £350 million from parents in schools across the country – all of which will be processed by Lloyds Bank Cardnet. This is compared with payments of £30 million handled in 2009 – marking a tenfold increase over the five year period.

A shared vision

“From the outset, Lloyds Bank Cardnet took the time to understand us and our needs,” said Clint. “When we started we had zero volume but a strong vision, so we needed a provider that would share that vision, believe in it and invest in a relationship with us.”

“We never stopped believing that we could create cashless schools across the UK, and here we are today with over four thousand schools using our solution, having been supported by Lloyds Bank Cardnet from the start. They’ve given us sound input about what’s happening in the card payments world, and have offered us a variety of services that made a real difference, such as a fast-track set up process and simpler forms to enable schools to get on board more easily.”

Innovative solutions

Ten years after being launched, the benefits of ParentPay are being felt by both schools and parents alike. It saves time and hassle for schools helping reduce the administration burden in the office. It’s also significantly easier for parents to use than cash purchases. They benefit from a simpler checkout process because they can pay for different items, for different children and even across different schools, all in one payment transaction, also reducing the overall cost burden for schools.

“We were the first company in the UK to offer this solution and this dispensation was utterly transformational for our business. We couldn’t have done it without the support of Lloyds Bank Cardnet,” explained Clint.

Building success

Today, around 35% of the UK’s schools have a solution for online payments, and as the largest provider, ParentPay manages approximately half of those. Its success was initially due to first mover advantage but now, Clint believes, it’s the smart decisions they’ve made along the way that continue to support ParentPay’s growth.

“ParentPay is an excellent product and has proven to be the absolute market leader. We have been thrilled to support ParentPay throughout the past ten years, and are proud to have supported its growth from a small business into one which is handling millions of pounds in card payments for schools across the UK,” said Bernie Hollywood OBE, Senior Manager, Strategic Commercial Partnerships, Lloyds Bank Cardnet.

"From the outset, Lloyds Bank Cardnet took the time to understand us and our needs. When we started we had zero volume but a strong vision, so we needed a provider that would share that vision, believe in it and invest in a relationship with us."

Clint Wilson, Chief Executive

Get in touch

Fill out our contact form

Contact us

New customer -
0345 60 44 635

Existing customers -
01268 56 7100

New customer- Lines are open 9am to 5pm Monday to Friday
Existing customer- Lines are open 8am to 9pm Monday to Saturday

Additional services

Find out more about online reporting tools, our mobile top-up service and the option to let customers pay in their own currency.

Find out more

Receive our Thought Leadership and Market Updates

Get our top insights to help your business by signing up to our Thought Leadership and Market Updates. From the latest retail trends to payment regulation, our experts will keep you up to speed. Please enter your email below if you would like to receive our Thought Leadership and Market Updates.

Your information will be held by Lloyds Bank plc trading as Cardnet, part of the Lloyds Banking Group. More information on the Group can be found at lloydsbankinggroup.com.

Please scroll down in order to confirm acceptance of our Terms and Conditions

Who looks after your personal information

Your personal information will be held by Cardnet which trades as Cardnet, part of the Lloyds Banking Group. More information on the Group can be found at www.lloydsbankinggroup.com

How we use your personal information

We will use your personal information:
to provide products and services, manage your relationship with us and comply with any laws or regulations we are subject to (for example the laws that prevent financial crime or the regulatory requirements governing the products we offer).
for other purposes including improving our services, exercising our rights in relation to agreements and contracts and identifying products and services that may be of interest.
To support us with the above we analyse information we know about you and how you use our products and services, including some automated decision making. You can find out more about how we do this, and in what circumstances you can ask us to stop, in our full privacy notice.

Who we share your personal information with

Your personal information will be shared within Lloyds Banking Group and other companies that provide services to you or us, so that we and any other companies in our Group can look after your relationship with us. By sharing this information it enables us to better understand our customers’ needs, run accounts and policies, and provide products and services efficiently. This processing may include activities which take place outside of the European Economic Area. If this is the case we will ensure appropriate safeguards are in place to protect your personal information. You can find out more about how we share your personal information with credit reference agencies below and can access more information about how else we share your information in our full privacy notice.

Where we collect your personal information from

We will collect personal information about you from a number of sources including: information given to us on application forms, when you talk to us in branch, over the phone or through the device you use and when new services are requested. from analysis of how you operate our products and services, including the frequency, nature, location, origin and recipients of any payments. from or through other organisations (for example card associations, credit reference agencies, insurance companies, retailers, comparison websites, social media and fraud prevention agencies). in certain circumstances we may also use information about health or criminal convictions but we will only do this where allowed by law or if you give us your consent.

You can find out more about where we collect personal information about you from in our full privacy notice.

Do you have to give us your personal information

We may be required by law, or as a consequence of any contractual relationship we have, to collect certain personal information. Failure to provide this information may prevent or delay us fulfilling these obligations or performing services.

What rights you have over your personal information

The law gives you a number of rights in relation to your personal information including:
the right to access the personal information we have about you. This includes information from application forms, statements, correspondence and call recordings.
the right to get us to correct personal information that is wrong or incomplete.
in certain circumstances, the right to ask us to stop using or delete your personal information.
from 25 May 2018 you will have the right to receive any personal information we have collected from you in an easily re-usable format when it’s processed on certain grounds, such as consent or for contractual reasons. You can also ask us to pass this information on to another organisation.
You can find out more about these rights and how you can exercise them in our full privacy notice.

Other individuals you have financial links with

We may also collect personal information about other individuals who you have a financial link with. This may include people who you have joint accounts or policies with such as your partner/spouse, dependents, beneficiaries or people you have commercial links to, for example other directors or officers of your company. We will collect this information to assess any applications, provide the services requested and to carry out credit reference and fraud prevention checks. You can find out more about how we process personal information about individuals with whom you have a financial link in our full privacy notice.

How we use credit reference agencies

In order to process your application we may supply your personal information to credit reference agencies (CRAs) including how you use our products and services and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We may also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time, information on funds going into the account, the balance on the account and, if you borrow, details of your repayments or whether you repay in full and on time. CRAs will share your information with other organisations, for example other organisations you ask to provide you with products and services. Your data will also be linked to the data of any joint applicants or other financial associates as explained above. You can find out more about the identities of the CRAs, and the ways in which they use and share personal information, in our full privacy notice.

How we use fraud prevention agencies

The personal information we have collected from you and anyone you have a financial link with may be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found in our full privacy notice.

Our full privacy notice

It is important that you understand how the personal information you give us will be used. Therefore, we strongly advise that you read our full privacy notice, which you can find at https://lloydsbankcardnet.com/privacy/ or you can ask us for a copy.

How you can contact us

If you have any questions or require more information about how we use your personal information please contact us using https://lloydsbankcardnet.com/. You can also call us on 01268 567100. If you feel we have not answered your question Lloyds Banking Group has a Group Data Privacy Officer, who you can contact on 01268 567100 and tell us you want to speak to our Data Privacy Officer.

Version Control

This notice was last updated in April 2018.

Thank you

Thank you for subscribing to our news alert.